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Returns: If you are not satisfied with your purchase, you may return new, unworn items within 90 days for an exchange or refund of your purchase price (receipt or invoice required). A pre-paid return label is included in your package.

On Domestic Orders, if you received the wrong or defective item use the enclosed pre-paid shipping label to exchange or return it conveniently.

On International Orders, the customer is responsible for all costs associated with returns and/or exchanges unless it is determined by Bearpaw that the product is defective.

If you did not buy through bearpaw.com, you can contact our corporate office at info@bearpawshoes.com with any other questions.

Credits: All refunds are credited back to the card used to make the original purchase. The same is true for all disposable gift cards. If you plan to return an item, please have the original card available. Any refunded amount will be credited to your card as soon as we have processed your return. Please allow one billing cycle for the credit to be issued.

Exchanges: For credit card security purposes, we create a new order and charge it to your credit card. Once the returned items are processed, we will issue credit back to the original credit card.

 

Note: While we strive to process all returns within one week of receipt to our warehouse, please allow up to 14 business days for your return or exchange to be processed. For your protection, you may wish to insure your return package.

Complete the returns form on the back of your invoice and send it along with the merchandise you wish to return to:

BEARPAW Ecommerce LLC
1415 Greg Street Suite 101
Sparks, NV 89431

Price Adjustments

We offer a one-time price adjustment if an item is marked down within fourteen (14) days of the date of your purchase. To obtain a price adjustment on an online purchase, send us an email message at customerservice@bearpaw.com within the fourteen (14) day window. Include your order number in your email message. If you are within the deadline, we'll refund you the difference on your original credit card.


BEARPAW and are trademarks of Romeo & Juliette, Inc. All rights reserved worldwide.