FAQs

Our online store offers safe and convenient shopping 24 hours a day, 7 days a week. Simply navigate through our site to select products and add them to your shopping bag using the "Add to Bag" button. When you are ready to check out, click on the shopping bag in the upper right corner of your screen. You may then review the items in your bag, remove or add more items, and then go through our secure checkout process to purchase. Your card will be charged at the time of order and you will receive an email confirmation immediately. Once your order ships, you will receive a second email with shipment tracking information. 

You received an email from NoFraud because your transaction had irregular shopping characteristics and/or elevated risk. NoFraud wants to confirm the transaction was made by the authorized cardholder.

We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you on our site. 

We offer FREE ground shipping on all orders over $75 in the US. Products ordered with ground shipping normally arrive within 3-5 business days after placing your order. 2-day air is also available for an additional charge. 

BEARPAW.com does not ship to international destinations at this time.

If your tracking information shows that your package was delivered, but you can't find it: 

• Verify the order was placed with the correct address (check your email confirmation) 
• Check outside - the carrier may have left a notice of attempted delivery or left the package in a safe place such as a porch or garage 
• Check with other members of your household to ensure the package wasn't taken in by someone else 
• Check with neighbors often times carriers will leave packages with neighbors for safe keeping 
• Check your mailbox or anywhere else you receive mail 
• Wait for the full estimated shipping time frame to pass as in some cases packages may show as delivered for up to 2 business days prior to actual arrival 

If you believe your package was lost or stolen you will need to contact the carrier directly. 
 
Bearpaw is not responsible for packages stolen off porches, from mailboxes, lost or damaged by carrier etc. All items purchased from Bearpaw are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier. It is not our policy to refund or credit orders that have been shipped in good faith and confirmed by the carrier to have been delivered. 

Returns
If you’re not satisfied with your purchase, you may return new, unworn items within 90 days for a full refund. All returns must be in their original condition.

• If you purchased Redo at checkout, your return shipping label is covered and you’ll receive it via email after initiating your return.

• If you did not select Redo, return shipping costs are the responsibility of the customer.

Exchanges
For many security reasons, we do not process direct exchanges. Please return the item, then place a new order for the desired size or item.

Defective or Incorrect Items
If you received the wrong, defective, or damaged item, please contact our Customer Service team for immediate assistance.

Refunds
Refunds are issued once your return is scanned at either a Happy Returns Returns Bar or by the carrier (if mailed). The refund will be processed back to your original form of payment.

The anti-mold chip is pure natural product extracted from several plants with sterilization effect; it is safe, nontoxic and does not cause pollution problems. The Silica packets are composed of silica gel which is also non-toxic; However, consumption of either should be avoided. Please consult your doctor/vet if swallowed.

For more information, please click here.